Blog Post |

Weekly WorkForce Insights: Feedback is the Number Two Driver of Hourly Worker Turnover

Dan Johnston

July 29, 2022

Connecting workforce sentiment data to turnover outcomes at WorkStep we found that feedback is the number 2 driver of hourly worker turnover, trailing only career growth. Unfortunately for the most part, companies aren’t leaning into the voice of their frontline associates to prevent that turnover. 

Through a recent survey of frontline workers nationwide, WorkStep found that over 40% say their managers never look for their feedback, 8% are only asked for feedback once a year, and 7 out of 10 don’t feel heard by their companies. With engagement like this, it’s not surprising that workforce turnover rates are at all time highs. 

For companies, it’s not just about asking for feedback from your frontlines, though that is the right starting point. It’s also about ensuring employees that do provide feedback feel heard. This doesn’t mean that every individual challenge is immediately fixed – we all know that’s impossible. But it does mean that the voice of the associate is acknowledged and employees are made aware of any changes or initiatives taken on as a result of employee feedback.


Dan Johnston

Dan Johnston, Co-Founder & CEO |